Abellio Greater Anglia
5 February 2012 - 15 October 2016
|Main region(s):||East of England|
|Other region(s):||Greater London|
|Stations called at:||168|
Abellio Greater Anglia1 is a British train operating company owned by Abellio operating the Greater Anglia Rail Franchise. It provides local, suburban and express services from London Liverpool Street station to destinations in Essex, Hertfordshire, Cambridgeshire, Suffolk and Norfolk in the East of England.
In December 2003 the Strategic Rail Authority awarded the Greater Anglia Rail Franchise to National Express, with operations starting on 1 April 2004.23 The franchise was to run until March 2011, with provision for a three-year extension if performance targets were met.
In November 2009 the Department for Transport announced that National Express would not be granted the three-year extension for which it had met the criteria, because it had defaulted on the National Express East Coast franchise.45
Following a change of government at the 2010 General Election, the Department for Transport announced in June 2010 that all refranchising would be put on hold while a review was conducted into the franchising process.6 As a result, National Express East Anglia was granted an initial extension until October 2011, followed by another until February 2012.7
In March 2011 the Department for Transport announced that Abellio, Go-Ahead, and Stagecoach had been shortlisted to bid for the franchise.8 In October 2011 it awarded the new franchise to Abellio, the services operated by National Express East Anglia transferring to Greater Anglia on 5 February 2012.91011
The franchise was originally to run until July 2014. The reason for awarding a short franchise, at the same time as the government was speaking of a desire to move to longer franchises, was to allow the government to digest the recommendations of the McNulty Rail Value for Money study before letting a long-term franchise.
A number of improvements are planned during the franchise period, including:9
- Improved station and ticket facilities and better information for passengers;
- A text messaging service to keep passengers informed of any disruptions;
- Extending Oyster card pay-as-you-go capabilities between London Liverpool Street and Shenfield and Hertford East;
- Mobile-phone and print-at-home ticketing facilities;
- 600 extra carpark spaces at stations;
- Additional bicycle storage facilities;
- New automatic ticket barriers at Brentwood and Chadwell Heath before the 2012 Summer Olympics.
Off-peak weekday services are as follows:
The latest punctuality statistics released by NR (Network Rail) for period 7 of 2013/2014 were 94.0% PPM (Public Performance Measure) down 1.0 percentage points on the same period last year and the MAA (Moving Annual Average) up to 12 October 2013 also fell slightly to 92.3%. In 2013, Abellio Greater Anglia was named train operator of the year.1516 However, a survey in February 2014 by the consumer group Which? found that customer satisfaction of Abellio Greater Anglia was at last place (out of 20 train operators) with a satisfaction percentage of 40%.17
In November 2013, an online petition was launched, with the aim to stop Greater Anglia trains from dumping raw sewage from the train toilets.18 There have also been concerns with the 'sewage mist' from passing trains making Network Rail staff ill, and Greater Anglia is "working closely" with the government to introduce a fleet upgrade.19
Abellio Greater Anglia inherited a fleet of Class 90, Mark 3 carriages, Driving Van Trailers, Class 153, Class 156 and Class 170 diesel multiple units, and Class 315, Class 317, Class 321, Class 360 and Class 379 electric multiple units from National Express East Anglia. Due to its short franchise term, Abellio Greater Anglia is not planning to introduce any new trains.20
Abellio Greater Anglia has continued to repaint rolling stock in the same base white livery as National Express East Anglia used, but with red doors instead of blue using Greater Anglia logos, Although most trains are still carry the National Express livery. During late 2013 new Abellio Greater Anglia logos started to be applied to trains.
- National Express East Anglia
- Rail transport in Great Britain
- List of companies operating trains in the United Kingdom
- "Abellio Greater Anglia Ltd 06428369". Companies House.
- "National Express Group Announced as Preferred Bidder for new Greater Anglia Franchise". Strategic Rail Authority. 22 December 2003. Archived from the original on 4 January 2004.
- "National Express wins rail franchise". The Daily Telegraph (London). 22 December 2003.
- "National Express loses East Anglia rail franchise". BBC News. 26 November 2009.
- Millward, David (26 November 2009). "National Express loses East Anglia franchise three years early". The Daily Telegraph (London).
- "Rail Franchising". Department for Transport. 17 June 2010.
- Osborne, Alistair (15 September 2010). "National Express wins extension to East Anglia rail franchise". The Daily Telegraph (London).
- "Shortlisted Bidders for Greater Anglia and Intercity West Coast Rail Franchises". Department for Transport. 24 March 2011.
- "Better services for East Anglian passengers under new franchise" (Press release). Department for Transport. 20 October 2011.
- "Abellio awarded Greater Anglia franchise". Railway Gazette International (London). 20 October 2011.
- "Abellio has been awarded the Greater Anglia Franchise" (Press release). Abellio. 20 October 2011.
- "Railway plan puts new focus on passengers". Department for Transport. 26 March 2013.
- "Stansted Express". Abellio Greater Anglia. Retrieved 7 February 2012.
- "Dutchflyer". Stena Line. Retrieved 28 February 2013.
- "Rail performance results period 7". Network Rail. Retrieved 2013-12-26.
- "Greater Anglia named train operator of the year". Rail Business Awards. Retrieved 2013-12-26.
- "Best and worst UK train companies". Which?. 17 February 2014. Retrieved 21 February 2014.
- "Commuters demand end to raw toilet waste being dumped at Liverpool Street station". Metro (London). 18 December 2013.
- "Cambridge rail worker's health fears over excrement spray". BBC News. 18 December 2013.
- "Greater Anglia franchise agreement". Department for Transport. 1 November 2011.
|Wikimedia Commons has media related to Greater Anglia.|
National Express East Anglia
Greater Anglia franchise
|Operator of Greater Anglia franchise
2012 - 2016